First steps after a flood

If you are unfortunate enough to flood:

• Ring your insurance company and register your claim
• Take photos of all your possessions and one of the tide marks on the wall that the flood water has left
• Make a note of the reading on your electric meter
• Don’t turn on your electricity until it has been checked

Take around with you a small notebook to note down the following about people you speak to:

• their names
• who they work for
• what they do
• their phone number and email address
• the date and time you spoke to them
• what they said.

Your insurer will arrange for a loss adjuster and other specialists to visit your home. Do not throw anything away until they have paid you a visit.